Sunrise/sunset: 09:01/ 16:00. Daylength: 6hr58min
Back in June I wrote a post about complaints from animal rights organisations about Mattilsynet: Trouble in Paradise. Last weekend on my Facebook feed, I found a post from a colleague with a link to a new article from NRK, Norway’s public services broadcaster. It contained the stories of whistleblowers from within Mattilsynet regarding the distress its inspectors are feeling about their inability protect the welfare of the animals they are supposed to oversee.
Link to article in Norwegian: We have to close our eyes to suffering animals. *See note below for translation tips
One of the things I have noticed in my job is that almost every other week, changes are introduced to policies and protocols. There’s a lot to learn in any role and a year in, I feel I’m still picking things up, which would be enough already without the feeling that anything I learn might shift again next week. Then there’s the “paperwork”. Most of it is digitalised now, but there is a whole load of report writing, which often takes up far more time than the actual visit.
I am catching up gradually with some of the politics, and it seems that the current concentration on bureaucracy relates to criticism from the official Norwegian Auditor General in 2019 regarding the poor quality of case processing. It was stated that Mattilsynet lacked good tools and systems to deal with the animal welfare supervision it had to carry out, and that the result was that serious breaches of the animal welfare laws were not being followed up. It also said that Mattilsynet employees were not using the tools they had to penalise those who broke the law, and that it took too long for those who didn’t take proper care of their animals to be banned.
There’s a certain irony to what is happening now as a result of these accusations. I haven’t been here long, but one of the major constraints is the computer system we have to work with when processing cases. We use a system called MATS. I don’t know how old it is, but it is so complicated to use that it slows everything down. It sets out protocols and you have to work through the elements in order and tick off certain actions before you can proceed to the next. So if I receive a message from the public regarding a concern about animal welfare, it comes to me in MATS. I have to process that message and work through various stages on a list, and then at some point I will come to the end of that segment and have to move onto the next.
Once you click through to the new section, you can’t go back and change anything in the previous section if you’ve made an error. Thomas always tells me I have to be very careful before I click onwards, and I often check with him. But as I am trying to stand on my own feet a bit more, there have been cases where I have got as far as writing a report or a response to an animal owner who has asked for permission for something, and then had to go right back to the beginning as I realised I had linked the case to the animal owner’s personal file, and not to their business, or some other easily made system error that cannot be rectified.
MATS is also clunky in other ways. Almost nothing is automatic. Before we leave the farm or home, following an inspection, we have to write a “receipt” with a summary of what we have checked and what our assessments were. This used to be on paper, but now most of them are sent electronically. So we type our observations into an app. This would be very useful if there was an integrated system. If the observations we recorded in the receipt were transmitted automatically into MATS, and then perhaps used in the report, then it would be truly useful. As it is, we have to open MATS and the receipt and copy and paste all the information from one to the other.
The report itself has to comply with strict parameters in how it is set out and before I can send it to the owner, I have to run it past a colleague, and then afterwards past a control team, all the time making amendments, and then often sending it back and forth multiple times until everyone is satisfied.
Instead of rebuilding the system, they are adding things like the receipt system (and another system that allows us to add photo evidence) before the problem of MATS has been addressed. It seems to me, that they are trying to tweak something that is so fundamentally flawed that they are actually making the situation worse instead of better.
Of course all of this really comes back down to funding and monitoring. The argument is that they can’t afford a new system, though not affording it is probably costing millions. I have watched similar events in the public sector in the UK. The health service and school systems have both wandered into this territory where funding is reduced, then criticisms are made, and rather than improving the situation, new systems for monitoring are introduced, which increase the workload in ways that do nothing to correct the problems, but increase the cost of the operation. That the Norwegian government is paying veterinary surgeons to copy-paste long lists of observations and check and recheck whether the reports we write comply exactly with a template, which could presumably be automatically applied if the will and funding was there, seems brainless to me.
In addition, there are certain routine visits we carry out, for example those to check the farmers are following the rules with regard to ear-marks, disease control and traceability. Common sense would suggest that if no breaches of the rules are discovered, the feedback report could be generated automatically. Not only would that save direct work for the vet who did the inspection, but it would sidestep all the report-checks for compliance and would ensure their other aim – that everyone is dealt with the same way, wherever they are in Norway – was met without any effort whatsoever. Reducing the time it takes to process cases would free up time so that we could carry out more inspections. It seems like the system is set up in a way that prevents us from doing the most fundamental part of the job, which should be getting out and checking whether the animals are okay.
Anyway, I’m not going to comment any more on this for now. Our area is actually better off than those in the report, for which I am grateful. The report mentions an area where the inspectors have been told they can’t take on any more cases until the old ones are cleared up and we haven’t reached that stage. Thomas often tells me of his frustration that we are firefighting cases, rather than preventing problems before they start. Because I’ve only been here a short time, I can’t compare it with how things used to be, but he feels things have become more difficult. I am also aware of how much Thomas takes on, in comparison with what I can do at the moment. Though I help as much as I can, I know he is taking responsibility for the worst problems, as I work to follow what he’s doing and ensure the case timelines are kept in order. I am learning a lot about how cases should be handled, but even writing up the timelines shows me how frustrating the system is. There has been a change in government in Norway and the new government is more left-leaning, so I can only hope that some of the budget cuts, that have been happening forever, start to be reversed.
Though the snow has gone for now, it was beautiful while it lasted. Triar and I followed the same trail last Saturday as we had the week before. There were amazing views as I reached the higher ground and I went a little further than last time, though I think I was still only about halfway along the trail to the peak. I need to find someone to go with me before attempting the whole walk.
And on Tuesday evening, there was a snowstorm. Though it was windy, the temperature was around zero. When it’s really cold, the snow is powdery, and when the wind blows, it doesn’t stick to anything. But this snow stuck to everything. I went down into the town centre to get something, and had to stop to take photographs of the trees as they were so beautiful against the overcast sky and the streetlights.
I am looking forward to winter now. Though snow can be inconvenient, I still feel a childlike excitement when I wake up to find the world has turned white. And in a month, the polar night will be here. I hope you will follow and share it with me.
*If you want to read a Norwegian article in English (or any other language) you can paste the URL into Google Translate (set the languages at the top). A link will appear in the “Translation” side. If you click on the link, it should take you to a translated version of the article.